There are many reasons that could lead to a permanent ban, basically it means that you broke one or more server’s rules.
Please, also read this commonly asked questions:
But last time I logged out it was fine, why am I banned now?
I wasn’t doing anything illegal and suddenly got kicked out and banned.
I was just resting some mp, and all of a sudden got banned, why?
I was in offline shop and my account what banned, this doesn’t make any sense?
The answer is the same for all these cases: bans are not instantly executed.
When a bot software is detected in your computer, a countdown timer starts for the account, and it will get banned eventually. The ban can be executed at anytime from the next minutes up to a few weeks later.
This means that it doesn’t matter if you only used the bot software once, and it was 2 weeks ago, the account will be inevitably banned, and you may well be doing nothing ilegal when you got banned, but you did it in the past. This is intended to discourage people from using such kind of bot software, as the risk is too high, so please refrain from using such kind of software to play in our server and you will have no problems.
I was playing with my “brother” suddenly got some random letters on the screen and got banned, what happened?
Dualboxing is not allowed in our server, please read our rules.
A friend of mine logged in with my account and he was the one breaking the rules. Can you ban him, and unban me, please?
No, sorry, your account it’s your responsibility. If you choose to share it, you are fully responsible of whatever it happens with it, and you will suffer the consequences, so make sure you don’t share it at all, or only share it with people you can really trust.
Ok, I was using bot software but not in l2reborn, it was for another server, can you please unban me?
No. It does not matter whether the software was being used in our server or somewhere else, if any forbidden software is detected in the computer while playing in our server, the account will be inevitably banned.
I got banned and I’m a clan leader, can we change the leader of the clan please?
No, when an account is banned, it is with all the consequences. Leading a clan is a big responsibility, make sure you don’t break the rules and you will not have any problems.
Ok, I learnt the lesson I will not bot/dualbox again, can you please unban me? I used it only once
No, bot software bans are permanent here. It doesn’t matter if you used it once or many times, you broke the rules when you used it.
I created a new account and got banned again, do you do IP/HWID ban?
Only on exceptional cases, and adena sellers or spammers. Normally you can have a second chance creating a new account and starting from scratch. Make sure you do a complete cleanup of your computer before creating a new account.
If after reading all of above you still think you are innocent, you can appeal making a post https://l2reborn.com/community/jailed-banned/ but mind you 99% of the appeals are rejected, so if you used any bot software please don’t bother getting in touch as your account will not be unbanned.